Our Services

We at IT-SA have assembled a contact center that is manned to capacity with the Latest technology to ensure a seamless and smooth call process and guarantee client satisfaction.

Our staff comprise of the cream of the crop with extensive knowledge and relevant industry specific qualifications. We have also ensured to accommodate for customers across all the 11 languages and comply with the labour law act.

OUR CORE SERVICES

  • Human Capital/Staffing

  • Call Volume Capacity

  • Voice Logging

  • Time Period

  • Average Handling Time

  • Service Level

  • Target Answer Time

  • Shrinkage

  • Quality Assurance

  • Call Reporting/Ticketing